Last Updated: September 25, 2026

Company Information

Brand Name:
Havelinq

Website:
Havelinq.com

Operating Company / Legal Entity:
Jiangxi Huaiziyou E-commerce Co., Ltd.

Registered Address:
Room A2401, Dingfeng Central,
No.1368 Honggu Middle Avenue,
Honggutan District, Nanchang City,
Jiangxi Province, P.R.China

Contact Email:
service@havelinq.com

Phone:
+86 15654886523

Person in Charge:
Jiahua Deng

Customer Service Hours:
Monday-Friday 9:00 AM-6:00 PM PDT

Welcome to Havelinq.com.

Here you can find answers to common questions about our products, orders, payments, shipping, returns, and customer support.

About Havelinq

1. What is Havelinq?

Havelinq is an online home lifestyle store offering modern household products, including mirrors and decorative home items designed for contemporary living spaces.

We focus on providing functional designs, refined styles, and practical solutions that help customers create comfortable and beautiful homes.

2. Who operates Havelinq?

The Havelinq website is operated by:

Jiangxi Huaiziyou E-commerce Co., Ltd.

For customer support or business inquiries, please contact:

Email:

service@havelinq.com

Phone:

+86 15654886523

Product Questions

3. What products does Havelinq offer?

Havelinq offers home lifestyle products, including:

• Mirrors

• Decorative home items

• Everyday household products

Detailed product information, dimensions, materials, and available options are provided on each product page.

4. Are product colors exactly the same as shown online?

We make every effort to display product colors accurately.

However, slight differences may occur due to:

• Different monitor settings

• Device displays

• Lighting conditions during photography

These variations do not affect product quality or functionality.

5. How can I choose the right product size?

Each product page provides detailed size information.

We recommend reviewing the product dimensions before purchasing to ensure the selected product fits your intended space.

Order Questions

6. How do I place an order?

To place an order:

1. Select your preferred product.

2. Click "Add to Cart".

3. Proceed to checkout.

4. Enter your shipping and payment information.

5. Complete your purchase.

After your order is successfully placed, you will receive an order confirmation email.

7. Can I modify or cancel my order?

We begin processing orders as soon as possible.

If you need to modify or cancel your order, please contact us immediately:

Email:

service@havelinq.com

Once an order has entered processing, fulfillment, or shipping preparation, changes or cancellations may no longer be possible.

8. How can I check my order status?

Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

You can use the tracking information to follow your package delivery progress.

Payment Questions

9. What payment methods are available?

Available payment methods will be displayed during checkout.

Depending on your location, available options may include:

• Credit cards

• Debit cards

• Other secure payment methods provided during checkout

10. Is my payment information secure?

Yes.

Payments are processed securely through Shopify and authorized payment providers.

Havelinq does not store customers' complete payment card information.

Shipping Questions

11. Where does Havelinq ship?

Havelinq currently provides shipping services to customers in the United States.

Shipping availability depends on the delivery address entered during checkout.

12. How long does order processing take?

Orders are typically processed within:

1-3 business days

after payment confirmation.

Processing time includes order verification, product preparation, quality checks, and packaging.

13. What shipping options are available?

We currently provide the following shipping options:

Standard Shipping

• Shipping fee: $2.99

• Available for orders from $1.00-$38.99

• Estimated delivery time: 7-15 business days

• Returns: 180-day free returns from the date of delivery

Free Standard Shipping

• Shipping fee: Free

• Available for orders from $39.00-$48.99

• Estimated delivery time: 7-15 business days

• Returns: 180-day free returns from the date of delivery

Express Shipping

• Shipping fee: $5.99

• Available for orders from $0.00-$48.99

• Estimated delivery time: 5-10 business days

• Returns: 180-day free returns from the date of delivery

Free Express Shipping

• Shipping fee: Free

• Available for orders of $49.00 and above

• Estimated delivery time: 5-10 business days

• Returns: 180-day free returns from the date of delivery

Orders of $49.00 and above qualify for Free Express Shipping.

Shipping costs and available options will be automatically displayed during checkout.

14. Will I receive tracking information?

Yes.

After your order has been shipped, tracking information will be sent to your email.

Please allow some time for carrier systems to update tracking information.

15. Can shipping delays happen?

Although we work hard to deliver orders on time, delays may occur due to:

• Carrier processing

• Weather conditions

• Holidays

• Incorrect shipping information

• Other circumstances beyond our control

If you experience a delivery issue, please contact our customer service team.

Returns & Refunds

16. What is Havelinq's return policy?

Customers may request a free return within 180 days from the date of delivery, regardless of the shipping method selected at checkout.

This applies to Express Shipping, Free Express Shipping, Standard Shipping, and Free Standard Shipping orders.

All returns must meet the requirements stated in our Return & Refund Policy.

17. How do I request a return?

To request a return:

1. Contact our customer service team.

2. Provide your order number.

3. Explain the reason for your return request.

4. Wait for return instructions.

Please do not send items back before receiving approval.

18. How long does a refund take?

Approved refunds will be issued to the original payment method.

Refund processing generally takes:

5-10 business days

The actual time may vary depending on your payment provider or financial institution.

Privacy & Account Questions

19. Do I need an account to purchase?

No.

You may place an order without creating an account if guest checkout is available.

20. How does Havelinq protect customer information?

We respect your privacy and handle personal information according to our Privacy Notice.

Information may be used for:

• Order processing

• Customer support

• Service improvement

• Order-related communication

Customer Support

21. How can I contact Havelinq?

You can contact us through:

Email:

service@havelinq.com

Phone:

+86 15654886523

Customer Service Hours:

Monday-Friday 9:00 AM-6:00 PM PDT

We aim to respond to customer inquiries as soon as possible during business hours.

22. Where is Havelinq located?

Havelinq is operated by:

Jiangxi Huaiziyou E-commerce Co., Ltd.

Registered Address:

Room A2401, Dingfeng Central,
No.1368 Honggu Middle Avenue,
Honggutan District, Nanchang City,
Jiangxi Province, P.R.China

Contact Email:

service@havelinq.com

Phone:

+86 15654886523